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At docharming.com your statutory rights are not affected, every item is backed by our 100% satisfaction guarantee. If for any reason you are not completely satisfied with any item you purchase from us, return it within 30 days of delivery and we will pay return delivery costs.

Unfortunately, we cannot accept returns on custom or personalized orders. Returns must be in new condition, and in the condition you received them.

RETURN INSTRUCTIONS:

• Simply place the label on your package (please use the original box, if possible), If you did not receive a label, you can contact Customer Care for a return label.

• Refunds will be credited to the original form of payment for the original purchase price of the product.

Please note, we will refund your delivery costs as long as you return the complete order, and the returned item(s) are covered by our Return Policy. If you don't return the complete order we are unable to refund your delivery costs.

A refund of delivery costs (if any) shall be limited to the costs of our least expensive delivery method only. Therefore, if you chose delivery by express shipping, you will only receive a refund to the value of our standard shipping charge.

• Please allow 5-10 business days after we receive your package to process your refund and credit your original form of payment.

• If you are returning an item you received as a gift, the refund will be credited to the original form of payment used for the purchase.

Exchanges

docharming.com does not issue exchanges. We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colours may sell out.

1. Place a new order online.

2. Follow our return instructions to send back the original item for a refund.

DAMAGED OR DEFECTIVE ITEMS

For items purchased from this site, we are happy to exchange or replace items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred for such exchanges will be waived. Please contact us if you would like to return a damaged or defective item.

If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance.